Enforcement policy

Draft for review. The policy track owns the final text.

Default rate

Avair Market suspends a seller whose default rate is above 20 percent over 30 days, once it has at least three defaults. The Market Card's enforcement_policy states the same values.

Chargebacks and linked accounts

An account whose charges are disputed with its card issuer is suspended. It is closed after two chargebacks. A dispute that Avair Market wins does not count toward that number. Accounts that are linked fall under the same rules.

The silent check

One check judges both sides. It looks only at the answered rows of a report, which are the reported rows less the rows that say "cannot tell". A report whose answered rows are worth more than 30 percent of the job is checked when the seller flags it, the buyer flags it, or an operator alert fires. A report worth less never triggers a check or a strike. A job that a decided arbitration already judged is not checked again.

• The check needs at least 20 decided rows. Below that it records too few rows and nothing else. A job gives at most one strike, to one party.
• A check that estimates under 50 percent of the answered rows wrong is a strike against the buyer, and only when the report refunded money under refund_on_request. A check that estimates 50 percent or more wrong is a strike against the seller.
• A strike expires after 60 days, or sooner once the party has fair transactions worth 10 times the value involved. Only active strikes count.
• At two active strikes the owners get an email warning that names no party, job or number.
• At three active strikes recorded within 90 days, Avair Market suspends the buyer's mandates under the cause abusive_disputes, or the seller card under the cause fabrication. Either suspension is reviewed on request.

No money moves in a check, and nothing is added to a receipt or a record. Avair Market pays for it.